We ship HoneyJar to addresses in the United States. Here’s what to expect.
Where we ship
We deliver to all 50 states and Washington, D.C. [We also deliver to APO/FPO/DPO military addresses.] We don’t ship outside the United States [or to US territories] at the moment.
Processing time
Orders are packed and shipped within [X] business days. Orders placed on weekends or holidays are processed on the next business day.
Delivery times
| Destination | Estimated delivery after shipping |
|---|---|
| Contiguous US (lower 48 states and D.C.) | [X–X] business days |
| Alaska and Hawaii | [X–X] business days |
These are estimates, not guarantees. Holidays, weather and carrier delays can make deliveries take longer.
Shipping costs
You’ll see the shipping cost at checkout before you pay. [Shipping is free on orders over [amount].]
Tracking your order
When your order ships, we email you a tracking link. You can also check the status anytime on our Track order page with your order number and email.
Address problems
Please double-check your address at checkout. If you spot a mistake, contact us right away. We can update it as long as the order hasn’t shipped. If a parcel comes back to us because of a wrong or incomplete address, we can reship it once you pay the new shipping cost, or refund the item price.
Lost or damaged parcels
If your tracking hasn’t changed for a long time, or your parcel hasn’t arrived [X] days after the estimated delivery date, contact us. If it arrived damaged, take a photo of the box and the item and send it to us. In both cases, we send a replacement or refund you in full.