This Privacy Policy explains how [Company Name] LLC (“HoneyJar”, “we”, “us”) collects, uses and protects your personal information when you visit our website, buy from us or contact us. We keep it as short and plain as we can.
Who we are
HoneyJar is operated by [Company Name] LLC, a Wyoming company, at [Company address]. Our store serves customers in the United States only. For anything related to your privacy, write to [support email] or use our contact form.
What we collect
- Order details: your name, email address, phone number, billing and shipping address, what you bought and how much you paid.
- Payment details: payments are handled by Stripe and PayPal. Your full card number never reaches our servers; we only see limited details such as the card type, the last four digits and whether the payment succeeded.
- Messages: what you send us through the contact form or by email, including any order number you add.
- Newsletter: your email address, if you sign up.
- Technical data: your IP address, browser and device type, and pages visited, which our servers and payment providers record for security and fraud prevention.
- Cookies: small files needed for the cart and checkout to work. See our Cookie Policy.
We don’t ask for sensitive information, and we don’t create customer accounts. You check out as a guest.
How we use it
- To fulfil your order: to process payment, ship your HoneyJar, send order and tracking emails and handle returns and refunds.
- To answer you: to reply to your messages and support requests.
- To keep the store safe: to prevent fraud, abuse and security problems.
- To meet legal duties: to keep tax and accounting records and respond to lawful requests from authorities.
- To send news and offers: only if you subscribed. Every email has an unsubscribe link.
Who we share it with
We never sell your personal information, and we don’t share it for targeted advertising. We only share what is needed with:
- Payment providers: Stripe and PayPal, to take payment and prevent fraud. They handle your data under their own privacy policies.
- Shipping partners: [carrier / fulfilment partner names], to pack and deliver your order.
- Service providers: our website host [hosting provider] and email provider [email provider], who process data only on our instructions.
- Advisers and authorities: accountants, lawyers or public authorities, when required by law or to protect our rights.
How long we keep it
- Order and payment records: for as long as tax and accounting law requires, usually [7] years.
- Contact messages: up to [2] years after the conversation ends.
- Newsletter: until you unsubscribe.
After that, we delete or anonymise the information.
Your privacy rights
Depending on the state you live in (for example California, Colorado, Connecticut, Virginia or Texas), you may have the right to:
- know what personal information we collect and how we use it, and get a copy of it;
- correct it if it’s wrong;
- ask us to delete it;
- opt out of the sale or sharing of your personal information, targeted advertising and profiling.
We do not sell or share personal information, and we don’t use it for targeted advertising or profiling. We will not treat you differently for using your rights.
To make a request, email [support email]. You can also ask someone you authorise to make a request for you. We may need to confirm your identity first, and we will reply within the time the law gives us (usually 45 days). If we decline your request, you can appeal by replying to our decision. If you’re still not satisfied, you can contact your state’s attorney general.
Do Not Track and Global Privacy Control
We don’t track you across other websites, so we don’t change anything in response to “Do Not Track” signals. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing of your information.
Security
We use HTTPS encryption, trusted payment providers and limited access to customer data. No website can be 100% secure, but we work to protect your information and will notify you of a data breach where the law requires.
Children
Our store is not meant for children under 16, and we don’t knowingly collect their personal information. If you think a child has given us data, contact us and we will delete it.
Changes to this policy
We may update this policy, for example when we add new services. The date at the top of this page shows the latest version. If the changes are important, we will make them clear on the website.
Contact
[Company Name] LLC, [Company address]
Email: [support email]